ICAT Boulder Claims - Frequently Asked Questions

What items should I have in preparation of a catastrophe?
What should I do after suffering damage?
Who do I contact to report my claim?
Who should I contact about my current claim?

1. What items should I have in preparation of a catastrophe?

Keep a record of important phone numbers, i.e insurance agent, local authorities, etc.
Keep proper identification, bank account numbers, social security card, etc.
Keep insurance, medical records readily available.
Keep an emergency kit on hand and include some essentials:

First Aid materials
Flashlight
Battery operated radio with extra batteries
Bottled water and dry food supplies for three to five days
Toiletries, hygiene items, moisture wipes
Essential medications and eyewear

2. What should I do after suffering damage?

After a claim has been received, a claims representative will call to speak with you about the loss and arrange an inspection of the damaged property. This list is intended to help you with the claims process.

Look for potential safety risks. If the building is unstable, do not enter.
Report downed power lines or gas leaks to authorities as soon as possible.
Make emergency repairs to your building to mitigate your damages when safe.
Protect personal property from further damage.
Do not discard any item without first speaking with a claims representative.
Keep an accurate record of any repair expenditures.
Be prepared to provide copies of all documents (inventories, receipts, invoices, etc.) to the claims representative.

3. Who do I contact to report my claim?

Losses may be reported 24 hours a day, 7 days a week by fax or phone to ICAT Boulder Claims, LLC.

FAX Number: 1-866-325-2142
PHONE Number: 1-866-789-4228 (available 24/7)
Email Address: faxfnol@boulderclaims.com

4. Who should I contact about my current claim?

Please contact Boulder Claims at 1-800-754-6919 should any problems or questions occur.

** Nothing contained herein shall void or modify any provisions or obligations within your policy of insurance.**

The ICAT Boulder Claims Resource Library provides links to relevant industry information.
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